Shipping
1. Order Processing Time
- All orders are processed within 1-3 business days (Monday - Friday, excluding public holidays in Victoria).
- Processing times may be longer during peak seasons or promotional periods. We will notify you if there is a significant delay in processing your order.
- You will receive a confirmation email once your order has been shipped.
2. Shipping within Australia
- We currently ship to all valid addresses within Australia, including PO Boxes and Parcel Lockers (where carrier permits).
- We primarily use Sendle and Australia Post's Parcel Post service for our deliveries. The carrier used will depend on your location and the size of your order.
-
Estimated Delivery Times (once dispatched):
- Local (within 10km radius of our Melbourne warehouses): 1-2 business days *See the postcode list below to check if you're in our local delivery zone.
- Victoria (Metro): 1-3 business days
- Victoria (Regional): 2-5 business days
- Interstate (Metro): 3-7 business days
- Interstate (Regional): 5-10 business days
- Western Australia & Northern Territory: 7-14 business days
- Please note: These are estimated delivery times and are not guaranteed. Delays can occur due to carrier issues, weather, public holidays, or other unforeseen circumstances.
Postcodes Eligible for Local Delivery
|
3094 |
3104 |
3109 |
3126 |
3131 |
3136 |
3148 |
3153 |
3166 |
3179 |
3190 |
|
3095 |
3105 |
3113 |
3127 |
3132 |
3144 |
3149 |
3161 |
3169 |
3180 |
3192 |
|
3101 |
3106 |
3121 |
3128 |
3133 |
3145 |
3150 |
3162 |
3170 |
3187 |
3194 |
|
3102 |
3107 |
3124 |
3129 |
3134 |
3146 |
3151 |
3163 |
3171 |
3188 |
3202 |
|
3103 |
3108 |
3125 |
3130 |
3135 |
3147 |
3152 |
3165 |
3174 |
3189 |
3204 |
3. Shipping Costs
- FREE Local Delivery: Enjoy free local delivery on all orders of $20 and over.
- Standard Shipping: Flat rate of $9.95 for standard shipping on all orders below $55.
- FREE Shipping: Enjoy free standard shipping on all orders of $55 and over.
- Shipping costs will be displayed at checkout before you complete your order.
4. Damaged or Incorrect Items
- We strive for perfection, but if you receive a damaged or incorrect item, please contact us within 24 hours of receiving your order.
- Please email us at info@kyoree.com.au with your order number, a description of the issue, and clear photos of the damaged or incorrect item(s) and the packaging.
5. Returns & Refunds
- Due to the perishable nature of food items and for food safety reasons, we do not accept returns or exchanges for change of mind. Please choose your snacks carefully.
- Refunds or replacements will only be provided for items that are deemed* damaged, faulty, or incorrectly supplied, as outlined in Section 4. *Assessed case by case.
If you have any questions about your order or our shipping policy, please contact us at 1) Email us at info@kyoree.com.au or 2) Contact Us page
